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Using Sweepstakes / Leaderboards
Everything you need to know about using Sweepstakes and Leaderboards contests/giveaways.
How do I embed the VYPER contest form on my website?
Go to the design tab. You'll see the following setting. Fill out the settings on that page and save. Then add this code to any webpage in order to embed your VYPER form. !(https://storage.crisp.chat/users/helpdesk/website/0a45b
Using the Facebook share image
Navigate to the social / entries tab on the bottom navigation when you're editing your sweepstakes or leaderboard. Upload the image here If it's not working Most likely your image is too large for Facebook. If so, please com
Why did my contestant not get a confirmation email?
1) It might be disabled under your account. Go to your contest settings and make sure it's enabled. 2) Their email might have been faulty. We verify emails exist before sending them. 3) They might be referring themselves to try and cheat. We don't send confirmation emails to these users.
What is the difference between the leaderboard and the sweepstakes?
The viral leaderboard contest is a brand new contest type. It is similar to the viral sweepstakes contest (which was previously just called "viral contest") but has several key differences. Users can see where they stand on a "leaderboard." Generally this type of contest would be used for things like waiting lists, contests where the top user wins, etc. Yo
Why is my contestant's entries not increasing?
There are a number of reasons why a contestants' entries might not be increasing. 1) They must have gotten a referral in order to increase their entries. Just simply sharing does not increase their entry number. 2) They are trying to cheat & refer themselves, this has set off our cheating detection algorithm.
How do I add a subdomain to my contest?
Go to this page: https://vyper.io/subdomains/create You can only do this if you're on an Enterprise plan or higher. Subdomains ONLY work for viral sweepstakes contests & leaderboard contests. They do not work for content upgrades or interactive popups.
How to add or subtract entries from an entrant?
1) Go to your winners tab on the bottom navigation. 2) Look up the user by email. 3) Scroll down to the add / subtract entries section. !(https://storage.crisp.chat/users/helpdesk/website/0a45b873-5634-4747-be3a-9d0bb2b37ea4/bd
Why is my contestant not getting extra entries for completing actions?
There's a few possibilities. #1 - We've detected this user is a cheater. #2 - Your contest start date is in the future. You must make sure on your settings tab that your contest start date is not set to the future. #3 - The contestant didn't actually complete the actions.
How do I create custom entries?
When you're editing your contest, click the social / entries tab. Then click the "access custom entries" button. This next page is where you set-up your custom entries! !(https://storage.crisp.chat/users/helpdesk/website/0a45b8
How do I add additional fields to my contest?
There are 2 types of additional fields you can add to your contest. Signup Fields Signup fields are added to the contest signup in addition to the name / email fields. They look like this. Custom Entries Custom entries, on the other hand, are asked AFTER the signup. These reward extra entries to your contestant. They are set-up in the social / ent
How do I delete contestants or mark them as a cheater?
1 - Go to your winner's tab. 2 - Look the user by email or you can select "Analyze User Profile" link. 3 - Delete them on this page or mark them as a cheater. We recommend deletion only if this is a test contestant or a duplicate
Why is my contestant not receiving any entries?
1 - If contest is set to start in the future, the contestant cannot earn entries. Set your contest date to the past in your settings tab. (Make sure the date above is set to the past). 2 - Referral entries from the same IP address do not award extra entries to the person referring.