• (v2) How do I embed the VYPER contest form on my website?

  Go to the design tab. You'll see the following setting. Fill out the settings on that page and save. Make sure you have the EXACT landing page URL you are using, including http:// or https:// Then add this code to any webpage in order to embed your VYPER form. (https://storage.crisp.chat/users/helpdesk/website/2Few readers

• (v2) Why did my contestant not get a confirmation email?

  It might be disabled under your account. Go to your contest settings and make sure it's enabled. Their email might have been faulty. We verify emails exist before sending them. They might be referring themselves to try and cheat. We don't send confirmation emails to these users.Few readers

• (v2) What is the difference between the leaderboard and the sweepstakes?

  The viral leaderboard contest is a brand new contest type. It is similar to the viral sweepstakes contest (which was previously just called "viral contest") but has several key differences. Users can see where they stand on a "leaderboard." Generally this type of contest would be used for things like waiting lists, contests where the top user wins, etc. You can send prizes or opt-in bribes for any nFew readers

• (v2) Why is my contestant's entries not increasing?

  There are a number of reasons why a contestants' entries might not be increasing. They must have gotten a referral in order to increase their entries. Just simply sharing does not increase their entry number. They are trying to cheat & refer themselves, this has set off our cheating detection algorithm.Few readers

• (v2) How do I add a subdomain to my contest?

  Go to this page: https://vyper.io/subdomains/create You can only do this if you're on an Enterprise plan or higher. Subdomains ONLY work for viral sweepstakes contests & leaderboard contests. They do not work for content upgrades or interactive popups.Few readers

• (v2) How to add or subtract entries from an entrant?

  Go to your Results tab on the top navigation. Look up the user by email. Scroll down to the add / subtract points section.Few readers

• (v2) Why is my contestant not getting extra entries for completing actions?

  There's a few possibilities. 1 - We've detected this user is a cheater. 2 - Your contest start date is in the future. You must make sure on your settings tab that your contest start date is not set to the future. 3 - The contestant didn't actually complete the actions.Few readers

• (v2) How do I create custom entries?

  When you're editing your contest, click the Thank You (viewing) tab. Then click the button for "Bonus Actions" You'll be able to set-up and edit your bonus actions on this page!Few readers

• (v2) How do I add additional fields to my contest?

  There are 2 types of additional fields you can add to your contest. Signup Fields Signup fields are added to the contest signup in addition to the name / email fields. They look like this. They are set-up in Sign Up (viewing) tab. Then choosing Form and then Fields (https://storage.crisp.cFew readers

• (v2) How do I delete contestants or mark them as a cheater?

  1.) Go to the Results tab 2.) Select the user you'd like to mark 3.) Scroll down and click Mark User as CheaterFew readers

• (v2) Why is my contestant not receiving any entries?

  1 - If contest is set to start in the future, the contestant cannot earn entries. Set your contest date to the past in your settings tab. (Make sure the date above is set to the past). 2 - Referral entries from the same IP address do not award extra entries to the person referring.Few readers