• How do I add a subdomain to my contest?

  Subdomains generally take 24-48 hours to set up. DO NOT repeatedly update your settings, as this will just reset your time to get setup. If you're unsure whether you set your settings right, please send in a ticket instead of manually updating it yourself. Doing this generally causes your time to reset. You can only do this if you're on an Enterprise plan or higher. 1 - Go to this page: https://vyper.io/subdomains/create (https://stoFew readers

• How do I embed a contest on my own domain / use the embedded contest form aka my own landing page?

  The embedded contest form allows you to use add a Vyper contest to your own landing page. This is perfect if you already have one designed or prefer not to use the built-in Vyper landing page. Here's how to add the contest to your own landing page. 1.) Go to the Launch tab. 2.) Click on Step 5 - Publish & Install (https://storage.crisp.chat/users/helpdesk/website/2bb9Few readers

• How can I use ManyChat with Vyper?

  While we don't directly integrate with ManyChat, you can still use it in a bonus action. First, you'll need to grab your ManyChat URL which is located in the upper right corner of your ManyChat dashboard: Next, you'll just create a custom bonus action and use that link. Here's how: https://vyper.zendesk.com/hc/en-us/articles/360028452991Few readers

• Why did my contestant not get a confirmation email?

  It might be disabled under your account. Go to your contest "settings" send confirmation email and make sure it's enabled. Their email might have been faulty. We verify emails exist before sending them. They might be referring themselves to try and cheat the contest. We don't send confirmation emails to these users. We don't send confirmation emails to usersFew readers

• Do I have to use confirmation emails in my campaigns?

  Although it is recommended to use this as it will improve the quality of your leads and help reduce cheating, it is not required. You can turn it off by going to the Settings section of your campaign :Few readers

• Can I manually add points to my contestants?

  Yes, you can manually add or remove points to specific contestants. Follow these steps: 1.) click on Results 2.) Click on the user you'd like to adjust points for. 3.) Scroll down and here you can add or subtract points to the contestant (https://storage.Few readers

• Understanding Points Breakdown

  Sometimes there may be confusion on how referral points are calculated. For example, If you disable, "confirm emails" then that means there will be no confirmation emails that are sent. That also means that if any contestant refers someone to the contest, all of their referrals will instantly count as points. If you enable, "confirm emails," this means that only when the refereeFew readers

• Do you allow webhooks?

  1.) Go to the Settings tab 2.) click on Email Integrations & Webhooks 3.) Add a webhook and click Send Test. Here's the JSON payload that gets sent evFew readers

• How do I integrate with Zapier?

  Besides having tons of built-in integrations, we also allow you to connect with Zapier to do more things with your data and connect to more tools that we don't have direct integrations with. Zapier allows you to pass data from VYPER to a 3rd-party. We use Zapier's "webhooks" to send data to Zapier, which you can then send to most email marketing services. There are 2 major steps to getting the integration to work: 1.) Get the webhook URL from Zapier 2.) Add it to Vyper. In tFew readers

• I'm getting an SSL error

  Related articles: How to set up subdomain: https://vyper.zendesk.com/hc/en-us/articles/360001518211-How-do-I-add-a-subdomain-to-my-contest- How to check if subdomain is working: https://vyper.zendesk.com/hc/en-us/articles/360036242511-How-can-I-check-to-make-sure-my-subdomain-is-working- Note: Our SSL certificate maFew readers

• Why wasn't this contestant disqualified / marked as a cheater, even when their cheater score was so high?

  VYPER doesn't automatically mark high cheater scores as cheater. We only mark blatant cheaters as a cheater (when they sign up multiple times from the same IP). We recommend that you manually check cheater scores of any winners that you pick before you allow them to be crowned the winner.Few readers

• How do the referral points work?

  Referral points work differently depends on whether you're doing a viral contest or a rewards program. Referral points are only given when contestants complete the signup process. For the rewards program, referral points will be given on completed purchases.Few readers

• How can I send a user directly to the Thank You page?

  Depending on your contest, it would be something like this https://vyper.io/c/XXXXX?email=EMAIL Where EMAIL is your participant's email address.Few readers

• How do I re-instate / whitelist a user that was marked as a cheater / disqualified?

  If you believe a user was marked as a cheater incorrectly, you can re-instate that user and whitelist his IP address. 1.) Go to the Results tab 2.) Under Campaign Results, enter the full email address of the contestant who you'd like to re-instate and click "Look Up By Email" (https://storage.crisp.chat/users/helpdesk/website/df46f563f364b800/6d1df05c-185a-4b45-9641-1ef8bb1yFew readers

• Troubleshooting: Instagram image repost action

  The Instagram image repost action requires a few things 1 - Your customer must have a public Instagram account. 2 - Your customer must have posted your image with the appropriate hashtag or mention that you required them to do (it must be exact)Few readers

• How do I add more bonus actions or my own custom bonus actions?

  Vyper has a collection of premade bonus actions. You can also create your own bonus actions. Here's how to create bonus actions. 1.) Go to the Thank You (Viewing) tab 2.) Scroll down and click Add/Edit Bonus Actions 3.) Click New Action (https://stFew readers

• Why is my contestant not getting emails from my VYPER contest?

  There are a few reasons why this might be happening. 1 - If you're testing your contest, note that every email will only come once to the same IP address / email address (meaning confirmation email will only come once, even if you test it multiple times). This is to prevent spammers from destroying our email reputation.  To override this, you need to delete your "test entries" in the "winners / entrants" tab. 2 - If you've installed SMTP, please ensure your SMTP settings are correct and thaFew readers

• My campaign says the "Campaign is over" or the "Contest is over" even though it's not.

  Your campaign may show up as the "Campaign is over" or the "Contest is over" when it's not live or not at the end date yet. This usually happens when you have disallowed certain countries to participate in the contest so those countries will see that message. You can change this setting by doing the following: 1.) Select your campaign and go to the Settings tab at the bottom:Few readers

• Transitioning your ICO / Crypto / Bounty to be compliant with VYPER terms of service

  On March, 29th, 2018, VYPER adopted a new policy re: ICO & Crypto related campaigns. All of these campaigns are required to sign up to an Enterprise plan with a custom subdomain. Meaning you must take your contest OFF the vyper.io domain. This is due to angry users mistaking us for the provider of the token as well as warnings from social networking sites that could endanger our VYPER domain. Please follow the next steps carefully so there won't be any downtime on your contest. If you are unsFew readers

• How do I add tags for ActiveCampaigns?

  Currently, we only work with lists. As a workaround, you can create a new list and then tag those users once they get added to that list.Few readers

• How come my contestant didn't get their reward or opt-in bribe email?

  This generally happens for a couple of reasons. 1 - The user provided a typo in their email address. 2 - The user has signed up multiple times with the same IP address. We don't send duplicate emails to the same IP in order to prevent spam emails from getting sent emails. Undeliverable emails, unfortunately, hurt our sender reputation, which is why this is in place. 3 - The reward / opt-in bribe unlocks at zero or 1 entry. This is to prevent a contestant from getting multiple emailFew readers

• How do I export my data?

  1.) Go to the Results tab 2.) Click on Export 3.) And few links will show up, click on the type of data you'd like to export and it will be exported as CSV where you can then upload to your ESP or do with what you wish. (https://storage.crisp.chat/users/helpdesk/Few readers

• I accidentally manually approved a bonus action, can I undo it?

  Unfortunately, we currently don't have an undo for this. You'd have to manually remove points from that user on the campaign results step.Few readers

• How can I send an email to all of my participants / email blast?

  Update Nov. 5th, 2019: As of now, the email blast feature has been removed while our developers are working on it for Vyper 2.0. You have to set up SMTP in order to use this feature. Set up SMTP here https://vyper.io/user-settings/smtp You can do it by going to the Launch tab and then Email Broadcast: (https://storage.crisp.chat/users/helpdesk/website/21396c3f31849200/d9643af3-9c92-463f-bf23-b39d2e1k97bsz.Few readers

• My user shared their referral link but didn't get any points!

  Currently with VYPER, points are only added for either signups (viral contest) or purchases (rewards program). By just sharing the referral link, your user does not get any points. If they did get a referral and they didn't get any points then they might be facing the following issues We deemed the referral to be fraudulent. Same IP referrals do not reward points. The user signing up might not have used the right referral link. The contest owner has it set so that referralsFew readers

• How do you embed the contest into ClickFunnels?

  ClickFunnels actually requires a separate integration. You must put the script code in the tracking code section in ClickFunnels (settings tracking code). Then the < div code from us must be placed in the area you want your form to show.Few readers

• How does Facebook's policies affect my bonus actions?

  To comply with Facebook you need to state in the terms and conditions that there is no purchase necessary and that you are not associated with Facebook. As long as you do this, you should be fine with the premade Facebook bonus actions.Few readers

• How can I test my autoresponders?

  You would need to sign up to your own contest in order to test the autoresponders. You can also add points manually to your profile if you need to see the milestone emails. All emails also have a preview option.Few readers

• How do I set up a contest on my own URL?

  There's 2 options, you can set-up a subdomain or you can use an embedded landing page. Here's how to set each up:  Subdomain: https://vyper.zendesk.com/hc/en-us/articles/360001518211-How-do-I-add-a-subdomain-to-my-contest- Embedded landing page: https://vyper.zendesk.com/hc/en-us/articles/360001516251-How-do-I-embed-a-contest-on-my-own-domain-use-the-embedded-contest-form-aka-my-own-landing-page- (/hc/Few readers

• Can I embed a video in my bonus actions?

  Yes, you can do this! Follow these steps: 1.) Make a CUSTOM bonus action. 2.) In the bonus action description, switch to code view. 3.) Base in the embed code from YouTube (it should be an iFrame code). (https://storage.crisp.chat/users/helpdeskFew readers

• Why is my contestant not getting extra points for completing custom actions or following me?

  There's a few possibilities. 1 - We've detected this user is a cheater. Referrals must be confirmed emails. Same IP referrals will not get counted. 2 - Your contest start date is in the future. You must make sure on your settings tab that your contest start date is not set to the future. 3 - The contestant didn't actually complete the actions.Few readers

• What campaign does my subdomain point to?

  If you've set up a subdomain, the subdomain will be using the latest created campaign.Few readers

• How do I set-up bonus actions to my contest?

  1.) Go to the Thank You (Viewing) section on the top. 2.) Scroll down and click "Add/ Edit Bonus Actions" 3.) You'll get a page where you can see/manage all of your bonus actions. At the top of this page, click "New Action" (https://storage.crisp.chat/users/helpdFew readers

• Can I manually add in contestants to my contest?

  Yes. Currently, we don't have a bulk import for contestants, but there is a way to do it. You'll have to enter your own contest and use your customer's email address and sign them up that way. Once you sign up your customer, they will get a notification which they would then have to confirm on their end.Few readers

• Does VYPER host the contest or do I have to build my own landing page?

  You can do either. Option 1 - Use the VYPER landing page. This is the easiest option to get your contest up and running in seconds. Option 2 - You can embed the contest entry fields on your own page. Option 3 - You can use your own subdomains on our Enterprise Plan.Few readers

• How do I verify that people actually signed up or completed a bonus action?

  Some bonus actions are automatically verified. Here is a list of those actions: https://vyper.zendesk.com/hc/en-us/articles/360033504192-Which-bonus-actions-can-be-reviewed-automatically-through-the-API- For other bonus actions, you can enable the "manual review" when you're editing the bonus action. This will allow you to ask a question that the contestant will answer and you can review wheFew readers

• Does VYPER work with Instapage?

  Yes! If you want to embed your contest form on an Instapage, you can do that with VYPER. You just need to add a line of Javascript as described below. https://help.instapage.com/hc/en-us/articles/205178068-Using-Custom-HTML-JavaScript-and-CSS-on-Your-Landing-PageFew readers

• How do I add a timer to my campaign?

  Quick note: timers do not work for embedded forms! To add a timer, first select the campaign you want to add it to then do the following: 1.) Go to the Sign Up (Viewing) tab 2.) On the left side, click on Header Area 3.) Click on Timer 4.) Enable Show TimerFew readers

• How do I change campaign title?

  1.) Go to the Launch step 2.) Click on Meta Tags and scroll to Title  3.) Click Save when done.Few readers

• How do I set up a Facebook preview share image + troubleshooting tips.

  1.) Go to the Launch tab 2.) Go to step 2 Meta Tags and scroll down until you see Social Share Image. This is where you can upload or copy/paste a URL Troubleshooting: If it's not working Most likely your image is too large for Facebook. If so, pleFew readers

• How do I redirect / direct the referral link to another site besides the landing page?

  1.) Go to the Launch tab 2.) On the launch checklist, click on Step 5 Publish & Install 3.) When you're in the Publish & Install, click on Step 2: Choose Default Landing Page (https://storage.crisp.chat/users/helpdesk/website/4dc8015af41c0000/7b93e18Few readers

• Why is my contestants' points count not increasing?

  There are a number of reasons why a contestants' points might not be increasing. They must have gotten a referral in order to increase their points. Just simply sharing does not increase their points number. They are trying to cheat & refer themselves, this has set off our cheating detection algorithm.Few readers

• How do I use short codes in Vyper?

  Here are the short codes that you can include in your emails and a description of their function. The code must be typed exactly how it looks.Few readers

• How do I add Vyper widget to my website?

  1.) Go to the Launch tab 2.) Go to Step 5 Publish & Install 3.) Copy the code that allows you to embed the widget: 4.) You'll need to paste thisFew readers

• Once a campaign is live, can I update bonus actions or rewards?

  Yes! You can freely update the bonus actions or rewards or both after your campaign is live. Just make sure to let your contestants know!Few readers

• Contests are great for growing your business, but don't you get lots of low quality emails who just want your freebie??

  Not at all, we have very strong filtering system to keep the quality of your leads high. There are other things you can do to keep your quality high. For example,  offer specific items that only your target audience will want.Few readers

• Can I Manually Select a Winner?

  Yes. Go to the results tab and then find "pick winners" on the left-side navigation. Winners are not notified so you can pick any of the contestants as a winner and let them know yourself. Just keep in mind that the leaderboard is public and the rankings are listed there for everyone to see so it's best to choose your winners very carefully based on that. Extra info: The winnFew readers

• My referral link is not working, it's taking me to the Vyper home page!

  If you are testing your campaign or contest and you noticed that your referral link is redirecting to the Vyper homepage, it is because your campaign or account isn't live. You'll need to set it live and then do it. Here's how you can set it live. 1.) Go to the Launch tab 2.) Scroll down to step 4 Set Live (https://storage.crisp.chat/users/helpdesk/website/57038487dFew readers

• How do I track referrals?

  You can track the referrals by following these steps: 1.) Click on the Results tab 2.) Select the user you'd like to see referral information on. 3.) Scroll down and you will be able to track how many successful referrals that user was able to generate. (Few readers

• How do I change the Facebook / Twitter / social media share image?

  1.) Go to the Launch tab 2.) Go to step 2 Meta Tags and scroll down until you see Social Share Image. This is where you can upload or copy/paste a URL If that doesn't fix things, Facebook may have cached your image. Use the Facebook debuggerFew readers

• What is the best header image size for Vyper contests?

  We recommend a size over 1280px x 620px (width x height).Few readers

• Can I re-send a confirmation email?

  1.) Go to the Results tab 2.) Click on the user you'd like to resend the confirmation email to 3.) Scroll down until you see the Resend Confirmation Email button and click it. (https://storage.crisp.chat/users/helpdesk/website/119dd980c6dc4900/20f46534-5bFew readers

• How is the cheater score determined?

  We have a proprietary algorithm that determines the likelihood that a user is a cheater. This includes things like IP matching, but also looks at patterns that bots would use to cheat a contest. Unfortunately we can't reveal the entire method of the cheater score as this would make VYPER contests easy to game. Know that a user who has a cheater score above 70 is almost assuredly a cheater.Few readers

• How do I put my account into Maintenance Mode?

  Follow these steps: 1.) Click on your profile picture in the upper right corner and click on Billing: Click, "cancel your account" 3.) this will give you the option of either putting your account in Maintenance Mode or to delete it: (https://storage.crisp.chFew readers

• How do I make a bonus action for Facebook Ad Feedback?

  You will need to make a custom bonus action: https://vyper.zendesk.com/hc/en-us/articles/360028452991-How-do-I-add-more-bonus-actions-or-my-own-custom-bonus-actions- then make sure the URL is linked to: https://www.facebook.com/ads/activity Here is a link to the tutorial: https://www.youtube.com/watch?v=uAQDL5YMBxM (https://www.youtube.com/watch?v=uFew readers

• How do I delete or mark a contestant as a cheater?

  1.) Go to the Results tab 2.) Select the user you'd like to mark 3.) Scroll down and click Mark User as Cheater (https://storage.crisp.chat/users/helpdesk/website/a85c77c884Few readers

• How can I check to make sure my subdomain is working?

  NOTE: It can take up to 24 to 48 hours for the subdomain to work properly so give it a few days. Other than that, you can use this tool: http://www.whatsmydns.net/ Once there, enter your subdomain into the search field, select "CNAME" in the drop-down menu next to it, and click Search. Your results should point to Vyper:Few readers

• How do I un-disqualify or reinstate a contestant?

  "A contestant was disqualified from my contest and I would like to re-add them, how do I do this?" 1.) Go to the Results tab 2.) Click Show disqualified only 3.) Click on the user that you'd like to re-instate (https://storage.crisp.chat/users/helpdesk/websiFew readers

• Can I transfer points from one campaign to another?

  In some cases, you might want to create two campaigns, a pre-launch and the main launch for example. You may want to transfer points contestants collected during pre-launch and have it transferred to the main launch. This is not possible since each campaign is separate from one another, however, there is a simple workaround. You can create the pre-launch campaign and when you're ready to do the main launch, just change the design/text/bonus actions of the pre-launch directly to reflect the maFew readers

• Why are my emails not showing up in Klaviyo?

  There are 2 possible reasons: 1.) Only new emails will be pushed to Klaviyo, not the ones that are a part of the contest before the integration. 2.) The contest is set so that it requires email confirmation to push to the ESP. This setting is under the settings step. Once the user confirms their email, then the email is pushed into Klaviyo.Few readers

• How many contestants are shown on the leaderboard?

  The leaderboard will show the top 8 contestants with the most points collected.Few readers

• This campaign is not available in your location. Create contest, giveaways, and reward programs with VYPER help!

  This means you have a restriction that prevented you from viewing the contest. There may be a restriction of IP ban or country allow/disallow. This can be changed in the Settings tabFew readers

• My webhook isn't working

  First, webhooks are only available to Pro accounts and higher (https://vyper.io/pricing/). If your webhook isn't sending emails to your ESPs, here are some possible reasons: It will trigger only on new signup with a new email after the webhook has been set up.  If you set up to have "confirmation emails are required," only emails where the contestants confirmed will get pushed via webhook.Few readers

• How do I make my contest more secure and prevent cheating?

  Here are some things you can do to improve the quality of your leads and prevent cheating: Entry method (edit in the settings tab) make sure you enable the confirmation email. require people to confirm their email before they can earn points. only award referral points once the referee has confirmed their email. Bonus Actions (edit in bonus action creation step) use the manual review (you can bulk approve these but the warning message makes people actually completeFew readers

• Why would I want to run a contest or giveaway?

  They are extremely good at building communities and audiences. This could be an email list, social page following, group following, etc. Not only that, but our incentivized custom entries allow you to reward any action. For example: watching a video, building engagement on social/blog posts, collecting sign-ups to events/webinars and the list goes on and on and on.Few readers

• How do I view my contestant's uploaded media in the backend?

  Go to the Results tab Click on the user that you'd like to see. Scroll down until you see a section called, "ADDITIONAL FIELDS & BONUS ACTIONS" Look at the answer column and there will be the uploaded image. (https://storage.crisp.chat/users/helpdeskFew readers

• What is the "Login" button for on the giveaway?

  The login button allows contestants who have already signed up to your contest to log into the contest and see their points, bonus actions, and the rewards. When they log in this is what they'll see:Few readers

• Some of my contestants' points are being deducted, why is that?

  Generally, this happens because users are getting disqualified from the contest, which would lower point totals. Some other ways: If you changed how referral points are distributed (for example, by making confirmation emails required, mid-contest) deleted/disqualified users (which affects referral counts) or deleted/adjusted your bonus actions Note for detecting potential cheating: -look at the emails the contestant is referring to and if those emails actually cFew readers

• An internal server error occurred. If you are the contest creator, this usually means your SMTP settings are wrong.

  Generally, this error happens if you add SMTP, but haven't verified your connection.Few readers

• Does a VYPER contest work even if I have no audience?

  Viral contests work no matter your audience size. If you have no audience, you just have to get creative with how you initially "seed" your contest. In our blog, we go in-depth with how you can seed your contest list and see the viral growth.Few readers

• How do I customize my widget?

  You would need to do the following: 1.) Go to the Sign up tab. 2.) Click on the little arrow next to Design Landing Page in the upper left corner. 3.) Click on the Contest Widget (https://storage.crisp.chat/users/helpdesk/weFew readers

• How do I add conversion / tracking pixels to my contest?

  NOTE: VYPER automatically tracks the "PageView" and "Lead" Facebook pixel events. A few participants will have to sign up before the pixel starts tracking. If you add your Facebook Pixel ID using the method below it will only trigger the event once per user session, on the first signup. This is to avoid double-tracking conversions. For Tracking To Work You Will Need To verify the domain/subdomain being used for the giveaway in Facebook Allow your pixel to accept data from all dFew readers

• Does VYPER have branding on their contests?

  The Enterprise Plan is completely unbranded. No one will know you're using Vyper! ;)Few readers

• How many Bonus Actions can be displayed at once?

  How many bonus actions can I show on my thank you page at once? You can have up to 40 bonus actions shown.Few readers

• Why was my contestant disqualified / marked as a cheater?

  If your contestant signs up multiple times from the same IP address, they will automatically be marked as a cheater. However, there are more indicators that a user is a cheater than just their IP address signup. To check their cheater score, we recommend you analyze the user under the Winners & Contestants tab: Then either search a user by their email address, or click on the liFew readers

• What does a contest look like?

  https://vyper.io/c/15214voafw So we have 3 ways to display your contest. Landing page Create a landing page on VYPER. Embedded form Embed a sign up form on a page you create. Widget Embed a contest in a widget. (httpsFew readers

• My referral points are not working, what's going on?

  There are a few possibilities of why referral points may not be registering or registering incorrectly: 1.) If you're currently testing your campaign, referral points are not registered if it's under the same IP address. This is to prevent cheating. If you want to test your campaign, we recommend downloading the Opera browser and using the built-in VPN feature and testing it that way. 2.) The referrals only count if the user actually gets someone to sign up, the points don't come from juFew readers

• Testing the embedded form, but get a blank white page when signing up.

  When you embed your form to your landing page, it has to be launched first before the page shows up properly. If you're seeing a blank white page, make sure to launch the contest first.Few readers