• Why is source / medium not getting tracked on Google Analytics?

  First, make sure your Google Analytics code has been added to VYPER. This document helps you with that. -- There's a few ways to make sure you can see source / medium. 1 - You have to set-up cross-domain tracking (tracking either VYPER's domain or your subdomain) to track medium and source, otherwise, GA reports it as a referral. Here's a help doc for you: https://support.google.com/analytics/answer/1034342Few readers

• Facebook's data is taking some time to populate error

  If you're receiving this message, it could be related to the type of URL that is used in the bonus action. Notice that only external (non-Facebook) urls are accepted for these types of bonus actions:Few readers

• What languages does VYPER support?

  All languages. We have pre-populated languages like Spanish, French, German, Portuguese, Italian, Russian, Mandarin/Chineses, Dutch and Swedish. But, all text areas are customizable so you can change them to whatever language you like.Few readers

• Do you offer a money back guarantee?

  Yes, 15 days and on the 1st charge only. We are confident you will be crushing your goals within the first few weeks of your first campaign. We do not offer refunds on any recurring payments, only the initial payment. After that grace period, no more refunds are given.Few readers

• How do I downgrade my account if I’m not using it?

  If you’re currently on a paid plan and would like to downgrade it to “maintenance mode” you can do this. We will continue to store your data, leads, and campaigns. This can be done from your billing settings and it is $5 / month. If you’re currently on a paid plan and would like to downgrade to a free plan, this is not possible because the paid plan stores date while the free plan does not.Few readers

• How to add your own SMTP details

  When you use VYPER to send emails, your emails are sent through a shared IP pool, which lowers your deliverability. To combat this, you can use your own SMTP provider. Our recommended providers include Sendgrid and Mailgun. It will not work with Gmail or custom domains. Also, an email for support is required: DIRECTIONSFew readers

• How do I reset my password?

  You can head over to this link to reset / recover your password: https://vyper.io/user/forgotFew readers

• How do I track the success of my VYPER campaign? (Google Analytics)

  All contest have a viral scoring system and analytics on campaign performance. Starting from the pro plan, you'll also be able to add your Google Analytics code as well as any tracking pixels (ie - Facebook pixel). Step 1 - Within your contest, navigate to the "settings" tab. Step 2 - Scroll down to "tracking codes & pixels" (https://storage.crisp.chat/users/helpdesk/websiteFew readers

• where can I go to subscribe to Vyper Newsletter?

  You can subscribe to our newsletter here: https://vyper.io/c/8260zveekFew readers

• Can I send email signups to Klaviyo directly?

  Yes, you can integrate Vyper with Klaviyo and other email service providers (ESPs). Here's a list of ESP Vyper integrates with: https://vyper.zendesk.com/hc/en-us/articles/360017836552-Who-does-VYPER-integrate-with-esp-intergrations- Here is how to set it up: https://vyper.zendesk.com/hc/en-us/articles/360001515831-How-do-I-integrate-with-a-mailing-list-provider-like-Mailchimp-ConvertKit-Drip-etc- (/hc/en-usFew readers

• What happens if my leads exceeds my plan's limit?

  If the amount of leads your contest collects exceeds the limit of your current plan, overage fees will start to take effect. The current overage fees are: $35 / 10,000 more participants & $10,000 more revenue tracked (extra purchased mileage rolls over until you use it all). For more information head over to our pricing page: https://vyper.io/pricing/Few readers

• Is VYPER GDPR Compliant?

  From our understanding of GDPR, we allow you to be GDPR compliant when you collect data with our forms. Are you compliant when you use VYPER to collect data? In short, VYPER toolkit can be fully compliant with GDPR. It forces us to add certain elements to all your forms. However, to be fully compliant, there are actions you must take on your end as well. All forms require a checkbox that is not auto-selected that indicates that users will be getting marketing emails. You MFew readers

• Where can I sign up to Vyper's newsletters?

  You can sign up to our newsletter through this link: https://vyper.io/c/8260zveek We send growth tips, Vyper case studies and usage tips, as well as exclusive promotions.Few readers

• Is a credit card required?

  We just need your name and email to create an account, there is no credit card required to create a campaign and test out all our features. When you are ready to launch your campaign, you can then add your payment information.Few readers

• Do you have Zapier integration?

  Yes we have just added a Zapier integration. Please go here to view directions.Few readers

• Why are my confirmation emails going to spam?

  If you find that your confirmation emails through VYPER are going to spam, I'd recommend a few options. 1 - Add your own SMTP provider. This helps you untie your sending reputation from VYPER, where we use a shared IP pool. 2 - Once added, test a contest entry using Mail Tester. So sign up for your own contest with the Mail Tester email. 3 - Once you're signed up, fix any problems with your SMTP setup with Mail Tester.Few readers

• Which mailing list providers do you integrate with?

  All VYPER tools integrate with Mailchimp, Klaivyo, Aweber, ConvertKit, ActiveCampaign, Sendy, Campaign Monitor, Email Octopus, Autopilot, and Drip. We just added a Zapier integration as well, which will allow you to connect to virtually any provider.  We are working on new integrations every month as well. If you do not use one of the above services: You can also export your leads (all emails or just confirmed emails) via .CSV.   For contests  We usually suggest contests collectingFew readers

• Who does VYPER integrate with / esp intergrations?

  VYPER partner up with some of the best email service providers. Some of the main ones are: Active Campaign AWeber Autopilot ConvertKit Drip GetResponse Klaviyo MailChimp MailerLite Sendlane  Sendy We're constantly adding integrations and there's always the option to manually export the CSV file.Few readers

• How do I translate VYPER into other languages?

  With Vyper 2.0, you can customize almost all of the text of the buttons, contest descriptions, and emails that are sent out.Few readers

• How to use Vyper with eCommerce

  https://vyper.io/blog/use-cases/Few readers

• VYPER Case Studies

  Check out some of our awesome case studies across multiple niches. They cover campaign creation & set up tips, marketing tactics, and success numbers. Case studies HERE.Few readers

• Does Vyper have an affiliate program?

  Yes! Head over to: https://partner.vyper.io/ Join our Vyper Partner program to earn 25% reoccuring commissions! 🤑Few readers

• Learn From Our Training Library & Courses

  We have put together a library of awesome marketing content, courses, and guides.  Jump in there and take a look around, we guarantee you will learn something that will take your marketing to the next level! See all the courses HERE.Few readers

• Why is AWeber requiring me to double opt-in?

  AWeber has a policy that you cannot use single opt-in with their API (which our software uses). This means that when your contestant signs up, they don't get added to your mailing list UNLESS they manually confirm their email (AWeber sends them a confirmation email). This happens even if you DISABLE double opt-in on your forms because our software goes through the API. Here's the  document on AWeber (https://help.aweber.com/hc/en-us/articles/204029206-Why-Was-A-Confirmation-Message-Sent-When-CoFew readers

• How do I reactivate my account from the maintenance plan?

  You would activate your account to the right plan at https://vyper.io/user/settings/upgrade when you're ready to activate.Few readers

• Crypto campaigns are discontinued on May 31st, 2020

  We are very sad to announce that we can no longer support any campaigns in the crypto or blockchain industry. While the crypto space has a lot of potential, it's currently still in its infancy and has been shown to attract the wrong type of consumer. There have been too many incidents where VYPER participants have complained of being scammed from these types of campaigns. There has also been some brand confusion with VYPER and the "vyper blockchain" project. These are some of the reasonsFew readers

• Why are my signups not getting added to Mailchimp?

  There are many reasons why your emails may not be syncing into Mailchimp directly. 1) Emails you receive only sync to your list if they signed up AFTER the integration was done.  So if you got a bunch of signups on your contest, then you went to integrate with Mailchimp, the emails that have already signed up won't get automatically pushed. You'll need to use the export CSV function to manually add the emails into Mailchimp. That's why we recommend you adding the integration FIRST before yFew readers

• Is it possible to roll over the points to a new contest?

  This is not possible. Each time you have a contest people must opt-into that contests terms and conditions. You can not automatically add people to campaigns without them opting in. We recommend using the evergreen feature and choosing winners each time you need to.Few readers

• How long does it take for the added subdomain to work?

  It generally takes up to 24-48 hours for an added domain to fully start working. Even if the DNS resolves, it may still take this long because we have to add an SSL certificate to the domain for it to start working.Few readers

• How do I get support?

  If you have a technical question we have a support ticketing system in your dashboard with a super-fast response and turn around times. We also have a huge amount of documentation that will answer 99% of your questions. If you have a marketing question, join the Facebook group where all the marketers hang out and help each other build their business.Few readers

• Do you have a free trial for Enterprise?

  We don't have a free trial for Enterprise and above plans.Few readers

• Can I downgrade my current plan?

  Unfortunately, we do not offer downgrades for paid to free because the paid plan store all users data, leads, etc. The Free plan does not store anything.  If you do not need any of your data, contests, etc. from your current account you may cancel it and sign up for a new free account.  Please keep in mind that you will lose everything in your current paid account and will need to start a new account under a new email.Few readers

• Can VYPER help me build my social followers?

  Yes! Using a giveaway or leaderboard People who enter your giveaway or leaderboard are given the option to like or follow your social media pages to earn more entries. Using Content Upgrades  When people opt-in to your content upgrades they are then upsold on the social share. The more people sharing your content the more exposure your social pages will get and the more new followers you will collect. Using Interactive Popups When you set up your popup you can choose to set a rFew readers

• How do I sign up for Vyper after I'm done testing it?

  Follow these steps to sign up to a plan: 1.) Click on your profile picture in the upper right corner and click Billing: 2.) By default, the Enterprise plan is selected. If you wish to choose this plan, just fill out your credit card information: 3.) If you want tFew readers

• When I duplicate a campaign will it copy everything over?

  When I duplicate a contest, will everything be transferred to the duplicate version such as all the design, images, rewards, and emails set up? Yes, everything will be the same! (Excluding Contestants)Few readers

• How do I cancel my account?

  1.) In your dashboard, in the upper right corner, click on your profile picture and then select Billing. 2.) On the next page, you will see Cancel Your Account, click that to cancel.Few readers

• Why is my Facebook pixel showing me different results than VYPER?

  There's a couple situations that may be happening. Because a user may view their thank you page multiple times, Facebook will track a lead multiple times. Another unfortunate situation, but there are many people who try to cheat viral contests, so they may be using bots or other artificial means to visit their lead page. This inflates your Facebook pixel numbers.Few readers

• Do you provide any one-on-one chat or call services to help with campaigns?

  Yes! For our customers who are on the Enterprise Plan or above, we do offer a one-on-one consultation call to help them set up and walk them through everything they need to get the most out of their contests.Few readers

• How do I get a refund for VYPER?

  According to our updated terms of service on August 11th, 2020, refunds can only be issued within the first 15 days of your account being created. It is YOUR responsibility to cancel your account if you no longer need it. After 15 days, no refunds will be issued. This means all recurring fees are NON-REFUNDABLE. In order to get a refund, please contact us by sending in a support ticket and give us the following information. 1 - Why are you asking for a refund or canceling? 2 - Your accouFew readers

• How do I remove Vyper branding?

  This is only available on the Enterprise plan or higher. Once you're on Enterprise, the branding is removed. For more information about plans head over here: https://vyper.io/pricing/Few readers

• How many campaigns / contests can I make with my plan?

  You can create an unlimited amount of campaigns. The only restriction is the number of leads you collect per month.Few readers

• How do I remove the terms & conditions checkbox?

  We've recently added a terms & conditions checkbox to every form on VYPER. To disable this checkbox, you need to turn off GDPR compliance on the user settings page.Few readers

• Where can I see my previous invoices?

  In the dashboard, click on your user picture in the top right corner and then click on Billing:Few readers

• If I’m paying for a monthly membership, do I get access to all your products/tools?

  Yes, all tools are included in the VYPER subscription so you can collect leads from your website, blog, and contests!Few readers

• Does Vyper charges any commissions or have any commission fees?

  We don't charge commissions.Few readers

• How does a VYPER contest look on mobile?

  In this day and age, mobile has to be a priority. Our contests look amazing on mobile and are optimized for conversion!Few readers

• What are the differences between each plan (like lite plan?)

  To see all the features of each plan, please check this url.Few readers